Sam Technologies is committed to delivering secure, compliant, and user-focused digital communication solutions. This End User Care Policy outlines how we ensure a responsible and supportive environment for all users of our services.

1. Customer Support

We provide technical and general support via:

• 📧 Email: info@samtechnologies.org
• 📞 Phone: +91 6363337892
• 🕒 Support Hours: 10 AM – 6 PM IST, Monday to Saturday

Response Time:

• Tickets acknowledged within 24 hours
• Resolutions provided within 3–5 business days (depending on complexity)

2. Responsible Communication Practices

We ensure:

• Only TRAI/DLT-approved headers and templates are used
• Spam, fraud, or abusive messages are strictly prohibited
• All communications comply with Indian telecom regulations

3. User Privacy & Data Handling

• End-user data (e.g., mobile numbers, message content) is never sold or reused
• Messages are delivered securely via approved telecom routes
• All customer data is protected by industry-standard security protocols

4. Complaint Redressal

If a user receives spam or unauthorized messages via our platform, they can report it at info@samtechnologies.org

We investigate all reports within 5 business days and take corrective action if necessary.

5. Feedback & Improvements

We regularly review feedback to enhance our services. You can share suggestions at info@samtechnologies.org